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Popular: Cancellation Policy · Refund · Visa Help · Customise Package

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+91-8796136393
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+91 800-123-4567
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Emergency Travel Assistance — Available 24/7
Mid-trip crisis? Medical emergency, lost passport, hotel issue? We're on it in minutes.
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Popular Topics

What Do You Need Help With?

Tap a topic to jump directly to the answer.

🗺️
Trip Planning
Custom itineraries, destination advice, and best travel timing.
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Refunds & Cancellations
How to cancel, refund timelines, and what's eligible.
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📦
Package Customisation
Change hotels, dates, transport, or add activities anytime.
Customise →
✈️
Visa Assistance
End-to-end visa guidance for 50+ countries worldwide.
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🛡️
Travel Insurance
Medical, cancellation, baggage, and flight delay cover.
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Hotel & Flight Changes
Need to rebook mid-trip? We handle it instantly.
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How It Works

Support in 4 Simple Steps

From enquiry to resolution — effortless.

1
Reach Out
Call, WhatsApp, email, or fill our form — choose what's easiest.
2
Expert Assigned
A dedicated travel expert is assigned to your case within minutes.
3
We Resolve It
Your expert handles rebooking, refunds, documentation, or any changes.
4
Confirmed & Done
You receive confirmation via WhatsApp and email with all updated details.
Track Your Booking

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Meet Our Travel Experts
Real people, online right now
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Arjun S.
Himalaya Expert
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Intl. Travel Lead
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Adventure Specialist
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Support Hours
We're almost always available
Monday – Friday
9 AM – 9 PMOpen
Saturday
9 AM – 7 PMOpen
Sunday
10 AM – 5 PMLimited
WhatsApp
Always24/7
Emergency Line
Always24/7
Our Offices
Delhi HQ
Taj Avenue, H Block, Aya Nagar
New Delhi – 110047
+91-8796136393
Mumbai
Bandra Kurla Complex
Mumbai – 400051
+91-2241234567
Get in Touch

Send Us a Message

Every message acknowledged within 2 hours, guaranteed.

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Support Request Form
We reply in under 2 hours
✅ Message sent! Your expert will respond within 2 hours. Check your email for confirmation.
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Direct Contact Details
Multiple ways to reach us
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Toll-Free
+91-8796136393
Mon–Sun · 9 AM – 10 PM IST
💬
WhatsApp
+91 800-123-4567
24/7 · Reply in ~5 min
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Email
support@xplorewide.com
Reply within 2 hours
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Emergency (24/7)
1800-911-9757
Mid-trip crisis · Always on
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Billing / Invoices
billing@xplorewide.com
For GST invoices & receipts
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FAQ

Frequently Asked Questions

Instant answers to the most common travel queries.

📦
Booking & Packages
How do I book a package?+
Browse our destinations, pick a package, and click “Send Enquiry” or “Request Callback”. A travel expert contacts you within 2 hours to confirm and customise your trip.
Can I customise any package?+
Yes! Every package is fully customisable — hotels, dates, activities, transport, and duration. Just share your preferences with your assigned expert.
How far in advance should I book?+
2–4 weeks for domestic trips; 4–8 weeks for international. Last-minute bookings are possible but availability may be limited.
Are group discounts available?+
Groups of 10+ receive special pricing. Corporate and school groups can save up to 30%. Contact our group travel desk for a custom quote.
💰
Payments & Refunds
What payment methods are accepted?+
UPI, credit/debit cards, net banking, and EMI options. All payments are secured with 256-bit SSL encryption. PCI DSS Level 1 certified.
How long do refunds take?+
Approved refunds are processed within 5–7 business days. UPI refunds may be instant. You'll receive status updates via email and WhatsApp.
Can I pay in instalments?+
Yes, no-cost EMI is available on select card issuers for bookings above ₹25,000. Ask your travel expert for options during booking.
What is the cancellation policy?+
30+ days before trip: full refund. 15–29 days: 75% refund. 7–14 days: 50% refund. Under 7 days: no refund. Free cancellation on select packages.
✈️
Visa & Documents
Do you help with visa applications?+
Yes! End-to-end visa guidance for 50+ countries — document checklists, application support, appointment scheduling, and status tracking.
What documents do I need to travel?+
Valid passport (6 months validity beyond travel date), visa if required, travel insurance, hotel vouchers, and flight tickets. Your expert will send a personalised checklist.
What if my visa is rejected?+
We can help reapply, pivot to an alternate destination, or initiate a full refund depending on circumstances. Our team handles the entire process.
🛡️
Safety & Insurance
Is travel insurance mandatory?+
Not mandatory but strongly recommended. Our plans cover medical emergencies up to ₹25 lakhs, trip cancellation, baggage loss, and flight delays.
What happens if I face a mid-trip emergency?+
Call our 24/7 emergency line (1800-911-9757) immediately. We coordinate with local hotels, hospitals, and authorities on your behalf at no extra charge.
Can I change my hotel mid-trip?+
Yes — call or WhatsApp us anytime. We rebook accommodations, arrange transfers, and update your itinerary in real time, usually within the hour.
Policies

Our Policies & Commitments

Transparent, fair, and always traveler-first.

✅
Cancellation Policy
30+ days: full refund · 15–29 days: 75% · 7–14 days: 50% · Under 7 days: no refund. Free cancellation on select packages.
💳
Payment & Security
256-bit SSL encryption. UPI, cards, net banking, EMI. PCI DSS Level 1 certified.
🔁
Refund Policy
Approved refunds processed in 5–7 business days. UPI may be instant. Status updates throughout.
🔒
Privacy Policy
GDPR and IT Act 2000 compliant. Minimal data collection. Your data is never sold or shared.
🚪
Emergency Assistance
24/7 emergency support during your trip. We coordinate with authorities and hospitals at no extra charge.
🛡️
Travel Insurance
Optional: medical cover up to ₹25 lakhs, trip cancellation, baggage loss, and flight delay compensation.
⭐
Our 5 Guarantees
We stand behind every booking
✓
Best Price Guarantee
Find it cheaper elsewhere? We match it and add 5% off.
✓
No Hidden Charges
The price you see is exactly what you pay. Every cost itemised.
✓
Dedicated Trip Expert
One expert, assigned to you for your entire trip.
✓
Verified Accommodations
Every hotel personally verified by our QA team.
✓
24-Hour Dispute Resolution
All disputes resolved in 24 hours or a full refund is issued.
📄
Legal & Compliance
Registered & regulated
Registered NameXplorewide Pvt. Ltd.
GSTIN07XXXXXB1Z5
Tourism LicenseMH/TOUR/2023/001
Governing LawIndia (IT Act, 2000)
Data ProtectionGDPR + PDPB Compliant
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